Free UK delivery on orders over £40 — light your moment today
Shipping Policy
Shipping & Delivery
We carefully prepare and package every HarmoLux Candles order before dispatch. We currently deliver within the UK using Royal Mail. Delivery charges are calculated and displayed at checkout before you complete your purchase.
Processing Times
As our products are handcrafted, please allow time for your order to be prepared and packed before dispatch. During busy periods, seasonal launches or promotions, processing may take slightly longer. You will receive confirmation once your order has been dispatched.
Delivery & Tracking Times
Delivery times are estimates and may vary depending on the delivery service and circumstances outside our control. Where tracking is available, your tracking information will be provided once your order has been dispatched.
Incorrect Delivery Address
Please check your delivery address carefully before completing your order. HarmoLux Candles cannot be responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
Lost & Delayed Parcels
If your order has not arrived within the expected delivery timeframe, please contact us with your order details. We will check the available tracking information and assist you where possible. Please note that occasional postal delays may occur outside our control.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the damaged item and packaging. We will review the issue and arrange an appropriate resolution where applicable.